ClubJack: Jack Casino Rewards Program login, App 2024

Jack Casino Rewards Program ClubJack login, sign up, mobile app download, rewards card, and other related information are available in this article.

You can explore a detailed overview of the below topics after reading this article…

  • What is the Jack Cleveland Casino loyalty program?
  • How to log in to the Jack Casino Rewards Account?
  • How to sign up for a new ClubJack account?
  • What are ClubJack tiers and how to earn higher status?
  • How to download the ClubJack mobile app?
  • How to earn reward points and access Jack Casino promotional offers?

If you are looking for the answers to the above topics then please stay with us and check the latest and updated information including the step-by-step process in this article.

What is ClubJack?

ClubJack also known as the Jack Entertainment Rewards Program is a loyalty program Jack Entertainment offers to its customers. ClubJack provides all enrolled members the opportunity to earn reward points on their spending in the different activities at Jack Entertainment locations JACK Thistledown Racino and JACK Cleveland Casino.

Customers will earn rewards points on SLOTS/VLTS, Table Games, Racing, Video poker, and Sports Betting. Rewards vary on the type of game a customer is playing.

Once a customer has earned enough reward points, they can be converted to Free Play.

All registered members also get an online ClubJack account that allows members to find all the important information about the rewards points, current balance, tier credits, tier status, latest discounts and member offers, and more.

What are ClubJack Tier Credits?

Along with the Rewards Points, members also earn Tier Credits. These tier credits are used to determine the tier level of a member. A higher number of tier credits awards a higher tier level to ClubJack members.

There are different criteria to earn tier credits and depends on the game type, time played, and average bet. Tier credit earning criteria are given below.

  • VLT/Slot Machine: $1 coin in  = 1 Tier Credit, Video Poker: $3 coin in  =  1 Tier Credit,  Electronic Table Games: $6 coin in = 1 Tier Credit,
  • Table Games (excluding poker): based on average bet and amount of time played
  • Poker: based on the amount of time played
  • Sports Gaming Wagers at casino properties and digital sportsbook BetJack: $2 wagers on straight bet = 1 tier credit, $1 wagered on parlays and futures = 1 tier credit.

Tier Period:

Tier Credits are valid for 12 months from January to December. Tier credits may be upgraded or downgraded after the review once the tier period ends.

Also read:

ClubJack Tiers:

ClubJack Rewards Program has four tier levels J, A, C, and K, and members are required to earn a minimum amount of tier credits to achieve a tier level.

Please check the below table including the number of tier credits required to get different tier levels.

Tier LevelTier Credits Required
J0 to 9,999
A10,000 to 69,999
C70,000 to 199,999
K2,00,000
Infinity6,00,000

How to become a ClubJack member?

All customers can apply for the ClubJack membership if they are fulfilling the below requirements.

  • Customers must be 21 years or older to be a ClubJack member.
  • Customers must have a government-issued valid driver’s license or other identity proof including the customer name, photo other information.

How to sign up?

If you are not a Cluback member and want to become a part of the Jack Entertainment Rewards Program then visit any JACK Entertainment location and sign up for the membership.

Please visit the guest service desk along with your government-issued identification proof and get your ClubJack Rewards Card.

Also read:

Jack Casino Rewards ClubJack login

All existing members can log in to their accounts and check account-related information such as rewards balance, tier status, offers, discounts, promotions, etc.

Customers can easily access their ClubJACK account if they have their ClubJACK Account Number and 4-digit PIN.

To log in, visit the Jack Entertainment ClubJack Rewards web page, enter your ClubJack Account Number and 4-Digit PIN, and click the Login button. You will be logged into your account.

We are sharing the above login process in a few simple steps. Please follow the below steps to log in.

  1. Visit the Jack Entertainment Website.
  2. Find the ClubJack Login Form.
  3. Enter Your Login Credentials.
  4. Access Your Account.

Details of each step are also available below. Please have a look.

Step 1. Visit the Jack Entertainment Website.

The first step is to open the official Jack Entertainment website on a web browser. Members can use any secure web browser such as Google Chrome, Firefox, Safari, etc.

Step 2. Find the ClubJack Login Form.

On the official website, a ClubJack Login Form is located at the top side. Members can also click the ClubJack link in the footer to open the login page.

Step 3. Enter Your Login Credentials.

In the ClubJack login form, enter your account number and the 4-digit PIN that you got after enrolling in the ClubJack program.

Step 4. Access Your Account.

Finally, click the Login button to access your ClubJack account dashboard page.

Enrolled members can now access all available services through their dashboard page.

Also read:

ClubJack App

Jack Entertainment has developed a mobile app that also offers the opportunity to access the ClubJack rewards account.

Members can download the mobile app and log in to their account. After login, members can access all services that are available through the web portal.

How to download the ClubJack mobile app?

Members can search for the app directly on the Google Play or Apple App Store.

Members can also visit the ClubJack web page on the Jack Entertainment website and click the Android and iOS links as per their device OS.

We are sharing the direct links below to download the official mobile app.

PlatformApp Download LinkCurrent Version
AndroidClick here3.2.230810
iOSClick here4.0.230810

How to log in?

After downloading the mobile app, members can log in by entering their account number and 4-digit PIN.

Mobile app features:

After login, members will be able to access the below-mentioned features and services.

  • Instant access to Clubjack casino and racino loyalty programs.
  • Access exclusive promotions and offers exclusive to mobile apps.
  • Check your rewards balance.
  • Find information about upcoming events at JACK Cleveland and JACK Thistledown.
  • Find the latest promotional offers and receive alerts.

ClubJack Card

Once a customer becomes a member of the ClubJack Rewards Program, a ClubJack card is given to customers. Unlike credit cards, the ClubJack Rewards Card can be used only at Jack locations.

All earned rewards points, tier credits, and tier levels through the ClubJack Rewards card are linked to the ClubJack account.

Recently Jack Entertainment introduced a virtual player card that customers can link to the mobile app and use anywhere at Jack’s entertainment destination. There is no need to insert any physical card while playing any game on the casino floor, just connect to any game by using the Bluetooth of your device.

It may be a physical ClubJACK™ card is not a credit card. It cannot be used anywhere other than with JACK. A member can have a maximum of two cards at a time.

While playing table games, members must present their ClubJACK card to the concerned person so that their rewards and tier credit earnings can be tracked. It is the customer’s responsibility to ensure that the ClubJack card is properly inserted into the machine while playing VLT, slot, or video poker machines.

ClubJack Tier Status Benefits

There are exciting benefits available for all members who join the ClubJack Rewards Program. Few exclusive benefits are available only for the members at higher tier levels. Please check the below details about the benefits ClubJack members get.

ClubJack J Tier

J Tier is the base tier all new members get when they join the ClubJack. It does not require any tier credits. Members get the below benefits.

  • Invites for special events and promotional offers access.
  • Rewards are available for the Pocker game.

ClubJack A Tier

A Tier is awarded once a member earns 10,000 tier credits within a 12-month duration. Members get all the benefits J Tier offers along with exclusive A Tier benefits mentioned below.

  • Members can earn rewards for VLTs/Slots, Table Games, Sports Betting, and Racing.
  • Members can redeem their reward points for free play.
  • Discounted prices are available at Seven Chef’s Buffet.
  • Members will also receive an exclusive monthly offer.

ClubJack C Tier

C Tier is available after earning a minimum of 70,000 Tier credits from January to December. C Tier-level members will get all the lower tier benefits and also get some exclusive benefits mentioned below.

  • Members will get 20% discounts at casino/racing gift shops.
  • Priority service is also available at select outlets.
  • Members will also enjoy the free valet and garage parking.

ClubJack K Tier

K Tier is the fourth tier members can achieve by earning a minimum of 2,00,000 tier credits in 12 months. It also offers exclusive benefits mentioned below along with all the benefits of J, A, and C tiers.

  • Members will have access to a personalized VIP host.
  • Annual trips with Airfair credit are available for members.
  • Members will also enjoy the annual dining experience.

Infinity Tier: The infinity tier is an invite-only tier and the highest tier available through the ClubJack program. It offers huge benefits, discounts, and exclusive services and facilities.

Please note that higher tiers offer more value to members but to achieve a higher tier, members will have to spend a high amount of Dollars.

How to achieve a higher tier status?

As per our estimates…

  1. J:
    • All new members start from the ‘J’ tier level. There are no minimum tier credit criteria.
  2. A:
    • Players striving for the ‘A’ tier Level in the ClubJack rewards program should expect to wager approximately $10,000.00 on slot machines, $30,000 on video poker, or $60,000 on Electronic Table Games during a 1-year qualifying period.
    • The criterion for advancement is earning 1 point for every $1 played on the slot machine, $3 played on video poker, and $6 played on Electronic Table Games, requiring players to reach the 10,000-tier credits milestone for elevation to the ‘A’ tier.
  3. C:
    • Players striving for the ‘C’ tier Level in the ClubJack rewards program should expect to wager approximately $70,000.00 on slot machines, $2,10,000 on video poker, or $4,20,000 on Electronic Table Games during a 1-year qualifying period.
    • The criterion for advancement is earning 1 point for every $1 played on the slot machine, $3 played on video poker, and $6 played on Electronic Table Games, requiring players to reach the 70,000-tier credits milestone for elevation to the ‘C’ tier.
  4. K:
    • Players striving for the ‘K’ tier Level in the ClubJack rewards program should expect to wager approximately $2,00,000.00 on slot machines, $6,00,000 on video poker, or $12,00,000 on Electronic Table Games during a 1-year qualifying period.
    • The criterion for advancement is earning 1 point for every $1 played on the slot machine, $3 played on video poker, and $6 played on Electronic Table Games, requiring players to reach the 2,00,000-tier credits milestone for elevation to the ‘K’ tier.
  5. Infinity:
    • Players striving for the Infinity tier Level in the ClubJack rewards program should expect to wager approximately $6,00,000.00 on slot machines, $18,00,000 on video poker, or $36,00,000 on Electronic Table Games during a 1-year qualifying period.
    • The criterion for advancement is earning 1 point for every $1 played on the slot machine, $3 played on video poker, and $6 played on Electronic Table Games, requiring players to reach the 6,00,000-tier credits milestone for elevation to the Infinity tier.
    • To achieve the Infinity tier level, the player must follow additional requirements including an invitation.

Note: The above calculation is just an estimate without considering the winning amount through slots, poker, or table games. Members may also win and can use that money for further wagering. The final amount a member will have to spend to achieve a tier level will be less than the above-estimated value. Members are likely to spend less if they use their winning amount also.

ClubJack Rewards Helpline

Phone number: For any type of issue, ClubJack members can call the helpline number at 1-844-309-5225.

Mailing address: Please write to the below address.

100 Public Square, Cleveland, OH 44113

Jack EntertainmentClubJack Sign-In

Summary:

ParticularsSummary
Name of the ProgramClubJack
Offered ByJACK Entertainment LLC
Offered toAll customers visit the Jack Thistledown and Jack Cleveland location
Account Access ModeOnline web and mobile app-based
Mobile appAvailable
Number of tiers5
Entry level tierJ
Highest tierInfinity
BeneficiaryAll enrolled customers
ObjectiveTo provide rewards points, discounts, special trips, and other benefits to customers
Official Websitewww.jackentertainment.com/clubjack/

Frequently Asked Questions

How ClubJack members can check their Rewards Balance?

All members can log in to their account and check their account summary including their rewards points, current balance, tier status, tier credits, etc.

Customers can check their rewards balance through the online web portal and mobile app.

What if I forgot my ClubJack account number and PIN?

In case a member forgets the account number and PIN then members can contact the ClubJack helpline and ask them to share the account number and PIN.

What if I lost my ClubJack Card?

If a member lost his ClubJack card somewhere or if it has been stolen then immediately call the Jack Casino helpline at 216-297-4777 and inform them about it.

After the call, customers must write to JACK Entertainment, Attn: ClubJACK™, 100 Public Square, Cleveland, OH 44113.

Please share your name, account number, and information about the card loss.

Your card will be blocked and members can visit the Jack Entertainment guest service to get a replacement card.

When will my rewards expire?

All rewards that a member redeem or comp vouchers are valid for 24 hours after they are issued. Members must use them before 24 hours or just redeem them later if they can not use them within 24 hours. Additionally, any earned rewards may expire on a 6-month rolling calendar basis. 

In addition to the above, ClubJack membership may also be canceled if there is no play by a member for a 180-day duration.

Conclusion

Jack Entertainment’s loyalty program is a great way to provide good services and special preferences. It also provides great value and allows members to save some money that they can use for entertainment purposes at Jack.

We have shared all the essential information about the ClubJack loyalty program. We have shared how members can log in to their accounts and how to become a member.

We have also shared the benefits, discounts, and offers members get at different Tier levels. We hope this article will help you find the information that you are searching online.

Finally, we would like to thank you for visiting this website and reading this article.


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