True Rewards Golden Entertainment: Login, Sign Up, Benefits

True Rewards Players Club is the Loyalty Program of Golden Entertainment and is available for all participating casinos and hotels at 70+ locations.

It provides members with exclusive benefits and services that members can access including special discounts at retail shops, exclusive facilities, invitations for special events, dining, restaurants, gaming, amenities-related benefits, etc.

Members earn rewards points and tier credits for all types of activities at all participating locations. Members can redeem reward points for the same type of activities. There are five tier statuses in the True Rewards program and members can move to a higher tier status by earning the required number of tier credits.

Let’s check out a complete overview of Golden Entertainment’s loyalty program below.

True Rewards Program

True Rewards loyalty program has been started by Golden Entertainment to make their customers’ visits more exciting and rewarding. Members can access more rewards and exclusive tier-specific benefits by unlocking higher tier status.

Let’s have a look at the key information of this rewards program

How Does True Rewards Work?

True Rewards uses a few key terms that all members must understand including tier status, tier credits, rewards points, tier earning period, Rewards card, etc.

True Rewards Tier Points:

Tier points or base points members earn on their dining and gaming activities at Golden Entertainment participating locations. Members will earn a higher tier status if they earn the minimum number of base points required to achieve that tier status.

Based on the total tier points determine members’ tier status. Tier points are non-redeemable and have no cash value.

Tier points earning criteria:

Members will earn tier credits as per the below criteria.

Type of spendingLocationCoin-in amountEarned base point
Video reel, video keno and reel slot machinesCasino locations$11
Video poker, video keno and multigame machinesTavern and supermarket locations$21
Video poker and video blackjack machinesCasino locations$21
Full pay video poker machines (based on type of machine and casino location)Casino locations$4-$81
Buy-in at bingoParticipating casinos$23
Buy-in at live kenoParticipating casinos$18
Cash or credit card salesParticipating casino bars and restaurants$115
Cash or credit card salesParticipating bars and restaurants, spa, hotel and golf Rocky Gap Casino, Resort & Golf in Maryland$11

Apart from the above, members will earn base points playing table games based on type of game, average bet, and amount of time played at participating casinos

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Rewards Points:

Members will also earn rewards points on their casino gaming and non-gaming activities. Unlike tier points, rewards points offer a cash value and members can redeem them at participating Golden Entertainment destinations.

The reward points amount a member will earn depends on the gaming and non-gaming spending by a member.

Members can redeem rewards points for cash back, comps, and slot play. Criteria to redeem points are mentioned below which also depends on the location.

  • Earn $1 slot play or promo chip by redeeming 500 points for casino slot play or table games promo chips.
  • Earn $1 slot play by redeeming 1000 points for a tavern or participating supermarket slot play.
  • Earn $1 comp by redeeming 300 points at participating casinos.
  • Earn $1 comp by redeeming 1000 points at participating taverns and supermarkets
  • Earn $1 cash by redeeming 1000 points for a $3000/per day maximum cash limit at participating locations.

True Rewards Tier Status:

There are five different tier statuses available for True Rewards members. All status offers a few exclusive benefits and facilities. higher tier offers more benefits.

Members need to earn a minimum number of base points to achieve a higher tier status and to unlock the rewards associated with that tier status.

It also depends on the location where you are earning base points. There are different criteria to determine tier status for casino spending and Tavern spending. Please check below.

1-Casino:

Tier StatusRequired Tier Credits
TrueN/A
Loyal5,000
Solid30,000
Legit60,000
Epic1,50,000

In short…

  • Members having 0-4,999 tier credits enjoy the True tier status.
  • Members having 5,000-29,999 tier credits enjoy the Loyal tier status.
  • Members having 30,000-59,999 tier credits enjoy the Solid tier status.
  • Members having 60,000-1,49,999 tier credits enjoy the Legit tier status.
  • Members having 1,50,000+ tier credits enjoy the Epic tier status.

2-Tavern:

Tier StatusRequired Tier Credits
TrueN/A
Loyal15,000
Solid50,000
Legit1,00,000
Epic2,75,000

Tier earning period:

The tier earning period is the duration where base points are calculated and determine the member’s tier status. As we have seen above, the criteria to determine the tier status is different for the Casino and Tavern locations. The Tier earning period is also different for Casino and Tavern locations.

  • The tier-earning period for the Casino is 1 year (January to December).
  • The tier-earning period for the Tavern is 6 months (January-June and/or
    July-December).

Member’s tier status is also valid for a tier-earning period. All tier points expire at the end of the tier earning period and reset to zero. Members need to earn tier points again to maintain the tier status for the next tier earning period.

True Rewards Card:

All new members get a new True rewards card once they join the loyalty program and complete all the verification-related formalities. The true rewards card is very important and associated with the member’s rewards account.

All members must use their rewards card for all gaming and non-gaming activities by sharing it with the concerned person or by inserting it into the machine to record their casino activity. Proper recording into the rewards card is required to earn reward points and tier credits.

How to achieve a higher tier status?

As per our estimates…

  1. True:
    • All new members start from the True tier status. There are no minimum base point criteria.
  2. Loyal:
    • Players striving for the Loyal tier status in True Rewards should expect to wager approximately $5,000.00 on slot machines or $10,000.00 on video poker during a 1-year qualifying period.
    • The criterion for advancement is earning 1 point for every $1 played on the slot machine and $2 played on video poker, requiring players to reach the 5,000 tier credits milestone for elevation to the Loyal tier.
  3. Solid:
    • Players striving for the Solid tier status in True Rewards should expect to wager approximately $30,000.00 on slot machines or $60,000.00 on video poker during a 1-year qualifying period.
    • The criterion for advancement is earning 1 point for every $1 played on the slot machine and $2 played on video poker, requiring players to reach the 30,000 tier credits milestone for elevation to the Solid tier.
  4. Legit:
    • Players striving for the Legit tier status in True Rewards should expect to wager approximately $60,000.00 on slot machines or $120,000.00 on video poker during a 1-year qualifying period.
    • The criterion for advancement is earning 1 point for every $1 played on the slot machine and $2 played on video poker, requiring players to reach the 60,000 tier credits milestone for elevation to the Legit tier.
  5. Epic:
    • Players striving for the Epic tier status in True Rewards should expect to wager approximately $1,50,000.00 on slot machines or $3,00,000.00 on video poker during a 1-year qualifying period.
    • The criterion for advancement is earning 1 point for every $1 played on the slot machine and $2 played on video poker, requiring players to reach the 1,50,000 tier credits milestone for elevation to the Epic tier.

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How to Sign Up and Login into the True Rewards Account?

How to become a True Rewards Member and get a True Rewards Card?

True Rewards membership is complimentary for all customers. If you want to become a member then simply visit the True Rewards Center at any participating location and present a valid government-issued identity proof.

You will get your True Rewards Card after the verification of your documents and other details. Members can start using their cards as soon as they get them. Please note that the customers must be present physically at the location with identity proof if they want to get their rewards card.

How to Sign Up and Activate True Rewards Online Account?

If you have already joined the True Rewards membership program through any Golden Entertainment destination then you must set up your online account.

The online account offers many important services that members can use such as checking account information, tier status information, rewards points tier credit balance, etc.

To activate your online account, please follow the below steps.

  • Visit the True Rewards website at www.truerewards.com.
  • Click the Sign In/Sign Up link at the top right corner.
  • On the next screen, click the Sign Up for an Account link.
  • A new account activation form will appear on the screen (as shown below).
True Rewards sign up form
  • Fill out this sign-up form and create your online account.

True Rewards Login

If you are an existing True Rewards member and want to check your account details then the easiest way to do that is to log in to your online account. It can be done by visiting the official website.

Members can follow the simple steps below.

To log in, visit the True Rewards login page, enter your account number and PIN, and press the Sign In button.

Let’s have a look at the login steps below.

  1. Visit the True Rewards website at www.truerewards.com.
  2. Click the Sign In/Sign Up link at the top right corner.
  3. A login form will appear on the screen (as shown below).
True Rewards login form
  1. Enter your account number and PIN in the login form.
  2. Press the Log In button.
  3. You will be redirected to your account dashboard page.

You can now check anything update your profile, track your tier credits, rewards balance, tier status information, etc.

How to Recover True Rewards Account?

Sometimes members are not able to remember their account-related information including the account number, PIN, password, etc. To resolve these types of issues, Golden Entertainment has implemented account recovery options that members can use to recover or troubleshoot their online accounts.

How do we recover the True Rewards account number?

The account number is written on the True Rewards card. In case members do not have their card with them then they can look up their account and find their account number.

  1. Visit the True Rewards account login page.
  2. Click the ‘Look Up Account Number‘ link on the login page.
online form to look up True Rewards account number
  1. On the next page, enter your first name, last name, date of birth, and other required information.
  2. Press the Start Account Lookup button.
  3. You can now check all the Account information related to your account.

How to reset the True Rewards PIN?

  1. Visit the True Rewards account login page.
  2. Click the Reset Your Pin link.
online form to reset True Rewards account PIN
  1. Enter your Account number and date of birth.
  2. Press the Start PIN Reset button.
  3. Follow the on-screen instructions and create a new PIN.

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True Rewards Mobile App

Golden Entertainment has also developed a mobile app for its True Rewards members to offer them an easy and convenient medium to access their account-related information.

Members can download the mobile app and log in to their account. The main feature of the mobile app is that members can check their tier credits, rewards points, and status information on the go with just a tap.

Please download the mobile app by clicking the direct links we have shared below.

PlatformDownload linkCurrent version
AndroidClick here1.5.2
iOSClick here1.5.3

After downloading the app, members can access their accounts with the help of their account number and PIN.

True Rewards Benefits

All members will enjoy the exciting experience through the benefits they will receive including car rental discounts, email and special events offers, room upgrades, priority valet service, hotel early check-in and late check-out and VIP check-in, priority restaurant and entertainment seating, etc.

Visit truerewards.com to check out all the benefits and services available for members.

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True Rewards Customer Service

In case of any type of issue, members can fill out the online form to get a call from the customer service team. Visit the True Rewards contact page, fill out the request form, and submit it.

Members can also call Card Member Services at 866-485-6433 Phone number or send an email to [email protected] email address.

True Rewards Summary:

ParticularsSummary
Name of the loyalty programTrue Rewards
Offered byGolden Entertainment
Account Access ModeOnline web and mobile app
Mobile appAvailable
Number of tiers5
Entry level tierTrue
Highest tierEpic
BeneficiaryAll eligible Golden Entertainment customers
ObjectiveTo enhance customer experience and provide them with exclusive services and benefits
Official websitewww.truerewards.com

Frequently asked questions

What is the cost of joining the True Rewards Loyalty Program?

True Rewards membership is free to join. Any customers can sign up by visiting any participating location.

Where can I visit to enroll in the True Rewards program?

Customers can visit any one of the 70+ Golden Entertainment locations including the casino or Tavern location mentioned below.

Casinos:

The STRAT Hotel, Casino, & SkyPod
Aquarius Casino Resort
Edgewater Casino Resort
Arizona Charlie’s Casinos
Pahrump Nugget Hotel & Casino
Gold Town Casino
Lakeside Casino & RV Park

Taverns:

PT’s Taverns
Sean Patrick’s Pub & Grill
Sierra Gold
SG Bar

Will my tier/rewards points expire?

Rewards points expire if there is no activity on the member’s account for 13 months. Tier credit expiry date is different for casino and tavern locations.

At casino locations tier credits expire after 1 year (January-December) and at tavern locations tier credits expire after every six months (January-June and/or
July-December).

Conclusion

To sum up, the True Rewards program unlocks a variety of benefits and exclusive services for members. Members can take advantage of these exclusive facilities and make their visits more exciting. This loyalty program is a great way to enhance customer experience by providing them benefits and rewards which in turn help Golden Entertainment to retain their customer base.

We have shared all the key information about the True rewards program in this article including processes to become a new member, online account activation, login, and account recovery.

We have also shared the loyalty program-related key information including tier credits, tier status, rewards points, tier earning period, rewards card, etc.

We hope this article will help you to find all the relevant information that you are looking for.

Finally, thanks for your valuable visit to our website. Please share your views or questions in the comment section below.


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